Terms & Conditions

Welcome to NWC Softwash’s website (“Site”). Please read these terms and conditions (“Terms”) carefully before using the Site. Your access and use of the Site are subject to these Terms, our Privacy Policy, and applicable laws and regulations. By using the Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using the Site.

Products and Services
NWC Softwash operates this Site as an online platform for the sale and purchase of house cleaning soap and related products. The Site may feature information and products from various suppliers. It provides you with the opportunity to purchase goods or services supplied by these suppliers.

Please note that NWC Softwash is not an agent for the suppliers, and we do not endorse or verify the information provided by them. We are not responsible for the accuracy, completeness, or timeliness of the information, which may change without notice.

Pricing and Payment
The prices of goods are as listed on the Site at the time of delivery, unless otherwise specified. All prices are denominated in Australian dollars. Payments for goods can be made using approved business accounts.

NWC Softwash currently accepts online credit card payments through Mastercard or Visa.

Risk & Title
NWC Softwash retains title to the goods until payment is made in full, but all risk passes to you upon delivery or collection of the goods by a postal or courier service. It is recommended to consider insurance coverage for the goods.

Orders and Deliveries
You may place orders via the shopping cart tool, email, or telephone. Please note that all products on the Site are subject to availability and may be discontinued without notice. NWC Softwash does not guarantee the availability of goods and accepts no liability for any unavailable items.

We aim to deliver or dispatch orders within two (2) weeks from the order date. However, delays may occur, and we will notify you of any unexpected delays.

Refunds and Exchanges
If you are not satisfied with your purchase, we offer the following options within 10 business days from the dispatch date:

a. Full refund of the purchased goods
b. Store credit (valid for 6 months)
c. Exchange for another product

Items must be in their original condition, with labels, tickets, and packaging attached. Exchanges are subject to a $12.50 restocking fee per batch of goods returned and exchanged.

Please note that no exchanges, credit notes, or refunds are offered for sale items or international customers. We reserve the right to refuse returned items that do not comply with our policy.

Intellectual Property
All content on the Site, including graphics, logos, trademarks, text, and design, is owned by NWC Softwash or third parties. These intellectual property rights are protected by Australian and international laws.

You may use the Site’s content for personal, non-commercial purposes in accordance with copyright laws. Reproducing, modifying, distributing, or commercializing content without written permission is prohibited.

Links to Other Websites
The Site may contain links to third-party websites. These links are provided for convenience and do not imply endorsement. NWC Softwash is not responsible for the content or privacy practices of linked websites.

The information on the Site is for general guidance only. Manufacturing changes can lead to variations in product illustrations, measurements, and capacities.

NWC Softwash makes no warranties or representations, express or implied, regarding the accuracy, availability, functionality, or performance of the Site or its content. Your use of the Site is at your own risk.

We do not accept liability for any loss or damage arising from your use of the Site, including interruptions, errors, or omissions. You must take precautions to protect your computer system from viruses or interference.

Governing Law
These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales. If any provision of these Terms is found invalid, the remainder of the Terms will remain in effect.

Changes to Terms
NWC Softwash may amend these Terms without notice. Your continued use of the Site indicates your agreement to the amended Terms. Disclaimers and limitations of liability survive termination of access to the Site.

Thank you for using NWC Softwash’s website. If you have any questions or concerns, please contact us at [email protected]