At NWC Softwash, your satisfaction is our utmost priority. We want you to have a positive shopping experience with us, and we are committed to providing a hassle-free refund and return process. Please take a moment to review our policy outlined below.
Returns and Refunds
If you find yourself less than completely satisfied with your purchase, we offer flexible options for your convenience:
Full Refund: We gladly offer a full refund for the value of the items you purchased.
Store Credit: If you prefer, we can issue you a store credit, allowing you to choose from our range of quality products at your leisure.
Exchange: Should you wish to exchange your item for an alternative, we are happy to assist you in finding the perfect replacement.
To initiate a return, kindly reach out to us through our contact page. Our dedicated team will provide you with a returns form and guide you through the process.
Important Note: Sale Items
Please note that our policy does not cover exchanges or returns for items purchased during a sale. We appreciate your understanding in this matter.
Return Compliance
For a smooth returns process, we kindly request that you ensure the following:
The item remains unused and is in the same pristine condition as you received it.
The original packaging is intact, safeguarding the item during its return journey.
Refund Process
Once your returned item reaches us and undergoes inspection, we will promptly notify you via email. This communication will detail whether your refund has been approved or if any issues have arisen.
If your refund is approved, we will initiate the process of crediting the refunded amount to your original method of payment or credit card. Please note that the duration for the funds to reflect in your account may vary based on your financial institution’s policies.
Handling Late or Missing Refunds
Should you experience any delay in receiving your expected refund, please consider the following steps:
Verify your bank account to confirm whether the refund has been processed.
Reach out to your credit card company, as there may be processing delays on their end.
Contact your bank, as they may require additional time to complete the refund process.
If these steps do not resolve the matter, kindly get in touch with us via email, and we will assist you in resolving the issue promptly.
Shipping Your Returns
To initiate the return of your product, please contact us to obtain the necessary shipping address.
Please note the following important details:
You are responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable.
If a refund is processed, the cost of return shipping will be deducted from the refunded amount.
The time it takes for your exchanged product to reach you may vary depending on your location.
For higher-value items, we strongly recommend considering a trackable shipping service or investing in shipping insurance to ensure the safe return of your item. While we always strive for the smoothest return process, we cannot guarantee receipt of returned items.
Thank you for choosing NWC Softwash. We are dedicated to providing you with exceptional service and products, and our refund and return policy reflects our commitment to your satisfaction.
For any further inquiries or assistance, please do not hesitate to contact us via email. We look forward to serving you again soon.